ACCESS SERVICES

The Access Program is available in all NorCal Headquarters and Outreach offices and includes seven categories of services as follows:

ELIGIBLITY

Requirement is self-identified hearing loss.

INFORMATION & REFERRAL

Given in person, by telephone, email, fax, and website:

  • Information and resources related to Deaf Community such as American Sign Language, Interpreting, Deaf Education.
  • Referrals to state and national programs serving Deaf and Hard of Hearing people.
  • Information about NorCal programs and services.
  • Referrals to local social service and health programs.

COMMUNICATION SERVICES

Document Translation

Help with understanding and filling out forms, applications and other documents by translating written information to ASL.

Public Video Phone Booth

Available for public use on a walk-in basis at all NorCal offices.

Bookstore at HQ

Videos, dvds and books about Deaf culture, sign language and related subjects, alarm clocks with light or vibrating signals, visual alerts for phone, smoke alarm, baby crier and doorbell and novelties.

COUNSELING

  • One-on-one peer counseling and support group meetings.
  • Crisis intervention and support for situations involving domestic violence, child or elderly abuse, and violent crimes.
  • Referral to professional counseling, mental health and alcohol/drug treatment services.

EMPLOYMENT ASSISTANCE

  • Help with job search, applications and interviews.
  • Assistance obtaining employment related services such as Department of Rehabilitation.
  • Information for employers on how to achieve reasonable accommodation for their deaf and hard of hearing employees.

INDEPENDENT LIVING SKILLS INSTRUCTION

Support for Self Sufficiency and Quality of Life:

MONEY MANAGEMENT & BUDGETING
IMMIGRATION & CITIZENSHIP
SOCIAL SECURITY
HOUSING
DMV LICENSING
MEDI-CAL & MEDICARE
COORDINATION OF SERVICES
COMPUTER LITERACY
PHONE ASSURANCE FOR SENIORS
TRANSPORTATION

ADVOCACY SERVICES

  • Individual advocacy to resolve discrimination complaints and denial of interpreter issues under the Americans with Disabilities Act (ADA) and Section 504 of Rehabilitation Act (Section 504).
  • System advocacy that ensure Deaf and hard of hearing people have equal access and opportunities in education, employment and all public services.
  • Individualize Education Program (IEP) and Individual Family Service Plan (IFSP) advocacy and Free Access to Public Education (FAPE) support for your child.
  • ADA and Section 504 compliance information for businesses, employers and public agencies.

COMMUNITY EDUCATION

  • Deaf Culture 101 Presentations/Workshops for employers, government agencies and community services.
  • Exhibit or Information Booths at local information fairs and deaf community events.
  • Deaf community events including Coffee Socials, ASL Movie Nights and Annual Family BBQ.
  • Agency Tours for college and high school classes, governmental or legislative staff, and community service providers.

Services are funded by the California Department of Social Services Office of Deaf Access and program revenues.

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For more information please call

(916) 349-7500 V/TDD

(916) 993-3048 VP

(916) 550-9355 P3